Everything you need to know about ordering, shipping, and using ÆONS. Can't find what you're looking for? Reach out and we'll get back to you.
Orders are processed within 1–2 business days. Once shipped, standard delivery takes 3–5 business days within the U.S. It can take up to 30 days for international orders depending on your country's customs process.
Yes, we do ship internationally. Check your country during checkout for specifics.
You'll get a shipping confirmation email with a tracking link as soon as your order ships.
Yes, you can choose your shipping method at checkout.
Contact us within 48 hours of delivery with photos and we will proceed from there.
We accept returns within 7 days of receiving your order, for unopened items only. Reach out to hello@shopaeons.com to start a return.
Once we receive your return, refunds are processed within 5–7 business days back to your original payment method.
All of our products are formulated in the U.S.A.
Yes — every batch comes with a Certificate of Analysis (C.O.A.), confirming it's been tested for identity, purity, and safety. Those reports are available upon request.
Yes and no. Two of our products contain less than 1% fragrance: step 01, the cleanser, and step 05, the night serum.
Our products should be used within 12 months from opening.
We accept all major credit cards as well as payment processors like PayPal, Shop Pay, Afterpay, and more.
Orders can occasionally be altered after purchase if they have not shipped out by the time your email was seen.
Yes, we offer subscriptions through Recharge.
You can manage your subscription by going to your order confirmation page, or by logging into your account and clicking on the subscriptions tab.
Yes, we do wholesale our products. If you are interested in partnering, please email hello@shopaeons.com.
still have a question? our team is happy to help.
contact usstart with step one.